Is Your Business on Guide Hub? Here is how you can Claim It!

First things first, search for your business name on Guide Hub. You might be pleasantly surprised to find that it’s already listed!

This happens a lot, and it’s usually because of public data, partnerships, or even a customer who loved your jollof and took the time to add you. By claiming your listing, you’ll connect it to your Guide account, allowing you to manage the hours, photos, and phone number that your customers see.

Here’s a gentle reminder: please avoid creating a second listing for the same business. Having duplicate pages can split your reviews, confuse your customers, and make both listings seem less trustworthy. If you see a listing with the same name and address, go ahead and claim that one instead of making a new one. 👍

When you should claim

You can claim your listing if any of the following apply:

- You searched for your business on Hub and found it already listed.

- The hours, phone number, or photos associated with your listing are incorrect, and you would like to make updates.

- You wish to access owner tools linked to your business page.

- A staff member created the listing, but you are responsible for keeping the information current.

Why verification exists

Verification is an important step that confirms your authorization to manage a page. Without this process, there's a risk of unauthorized individuals signing up and altering your contact information, such as changing your phone number.

To complete the verification, you'll need to choose a method that fits your circumstances. Common options include receiving a code via the business phone or email, or submitting certain documentation. It's essential to ensure you have access to these resources before initiating the process, as interruptions can be frustrating, especially if you need to locate items like the business line that may be stored away.

How to claim, step by step

To successfully manage your business listing, follow these informative steps:

1. Locate Your Listing: Start by searching for your business name along with your area on hub.guideutility.co, for example, "Cantina Maitama." Once you find your listing, verify that it’s indeed yours. It’s a good idea to copy the link for future reference, especially if you need assistance from support.

2. Sign In: Access your Guide account to proceed. If you haven’t created an account yet, take a moment to sign up before returning to your listing.

3. Initiate the Claim Process: Look for the option to “Claim this business” on your listing page. Alternatively, you can begin the process from your dashboard by selecting your page.

4. Complete Verification: Follow the prompts to enter the verification code or carry out any necessary checks as requested by Guide. It is important to complete this process in one go, as leaving a claim unfinished can result in your listing remaining unmanaged.

5. Update Your Public Information: After verification, make sure to review and update key details, including:

- Opening hours, paying special attention to holiday closures (like Sallah and Christmas, which are often overlooked)

- Phone and WhatsApp contact information

- Business categories

- Photos and description

- Website, Instagram, and any other relevant links

Finally, save your changes and check your Hub page on your mobile device to ensure it appears as customers will see it.

A few tips from experience

1. Choose a Main Account: Select one primary account to manage your credentials. It's important to designate who will hold the main Guide login before you begin the process. You can always add teammates later as needed.

2. Use Your Registered Business Name: Ensure that you use the name under which your business is registered. For instance, if your official name is "Golden Spoon Hospitality Services Ltd," but you're commonly referred to as Golden Spoon, use the name Golden Spoon.

3. Handling Claim Issues: In the event that your claim is unsuccessful, refrain from creating a new page. Instead, reach out to support and provide them with your Hub link so they can assist you in resolving the issue.

4. Keep Contact Information Updated: It's crucial to maintain current verification contacts. If your business phone number changes or becomes disconnected, it could complicate future verification checks.

Once you're verified

It's important to view your Hub listing as the central online presence for your business. To maximize exposure, ensure you include the link in your Instagram bio, on receipts, and on flyers. This way, all your marketing channels direct customers to a single, official location.

Then keep it fresh:

Owner tools work best on a claimed, active listing.

Can't find your business?

Then you're not on Hub yet, which is easy to fix. Follow our guide to adding your business on Guide, and it'll be under your account from day one.

Next steps